- Sliding knot closure
- MJJ Signature Tag
One size fits all, 16-21cm
MJ Jones offers complimentary delivery within 2-4 working days. Express delivery within 1-2 working days is also available at checkout.
Delivery time is estimated from the moment your order is ready to be shipped. Please allow additional time for international deliveries that may require processing by customs. All items are carefully dispatched within 24 hours unless informed otherwise.
If for some reason you are not happy with your purchase you can return it to us within 30 days for an exchange or refund. Personalised, bespoke or used items are not valid for return.
Enjoy a lifetime warranty, guaranteeing your product for any faults or defect. Please note that accidental damage or problems caused by lack of reasonable care are excluded from the lifetime warranty.
ENJOY COMPLIMENTARY GIFT WRAPPING
Your order always arrives perfectly presented in our signature gift wrapping. This service is entirely complementary and included as standard with every purchase.
Do you ship worldwide?
MJ Jones delivers to all parts of Europe, the Americas and most international countries.
Unfortunately, we are currently unable to deliver to Russia and a small number of other countries.
If you are experiencing an issue when inputting your address at checkout, please our client care team who will be able to assist you.
All international orders must abide by the customs rules of the country of delivery.
International Delivery Times & Fees
International delivery fees and times are quoted upon checkout. All delivery times are estimated from the moment MJ Jones sends your shipping confirmation email.
Can I return or exchange an item?
Return and exchange requests are accepted up to 30 days from receipt of your product, as long as the product has not been used and is not personalised or a bespoke order.
All returns and exchanges must be accompanied by the original sales invoice and received in the same sellable condition as when initially sold.
Personalised and bespoke products are not accepted for refunds or exchanges.
Refunds are processed within 5-10 working days and will be issued via the original form of tender.
Exchanges are processed within 2-5 working days from receipt of the returned item.
Unless stated otherwise, the newly requested product will be posted within this timeframe. If the newly requested product holds a higher cost, any additional fees must be received at the initiation of the exchange process. If the newly requested item holds a lower cost, a refund for the surplus value will be processed within 5-10 working days and will be issued via the original form of tender.
What payment methods are available?
MJ Jones accepts American Express, Visa, Mastercard, Maestro and Paypal.
Each of these companies typically requires security verification when placing an order online. The necessity and requirements for this are detailed on their websites.
You are also able to place an order using Klarna. Allowing you to shop today and pay 30 days later or split the purchase into 3 interest-free instalments. Please see Finance Plans for further information.
Alternatively, if you wish to pay via bank transfer or phone, please call us on +44 (0) 330 124 3591 and a member of our client care team will process this payment for you.
Please also contact us if you are having issues with a payment method or to enquire about a method not stated above.
What is the warranty?
MJ Jones products are forged with the highest quality craftsmanship, using only the world’s best materials. We are so confident in our quality, that we offer a lifetime warranty for all our products.
This warranty covers all defects in materials and workmanship for the life of the product. It does not cover wear and tear, accidental damage, intentional damage or damage caused by incorrect care. The warranty is void if the item has been altered or tampered with by any person or company outside of MJ Jones.
The original purchase invoice is required to initiate a warranty claim.
Can you help me with sizing?
If you are unsure about the size of a product, our client care team is at your service to assist you.
Will my purchase come with certification?
All purchases are accompanied by an MJ Jones Certificate of Authenticity. This card confirms that your item is a genuine MJ Jones product.
Can I speak to an advisor?
We hope that our FAQs help with any queries you have. However, if you would like further assistance, please contact us via one of the following methods.
If you are contacting us regarding an order, please have any relevant information to hand. Such as your order number and delivery address, the product name, size and colour.
We are available to assist you instantly if you call us on +44 (0) 330 124 3591.
You will receive a response within 2 hours if you choose to email us at firstname.lastname@example.org.
Direct message for a response within 2 hours.
Book An Appointment
You are welcome to book a virtual appointment with a member of our client care team. To be held by video conference.
Depending on the nature of your enquiry or request, a member of our client care team may be able to visit you discreetly.
To book an appointment, please contact us via one of the above methods.